Shipping policy

1. Order Processing Time

• Orders are processed within 2–5 business days after payment confirmation (excluding weekends and public holidays).

• For customized, large furniture or bulk orders, processing may take 7–10 business days.

• You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Methods & Carriers

• We use trusted courier partners (e.g. BlueDart, Delhivery, India Post, Gati, or others) for domestic shipments.

• For deliveries within India, standard shipping is used. Express or premium courier (if available) can be offered at extra cost.

• For international shipments, we use reliable international couriers (DHL, FedEx, etc.). Duties, customs, and import taxes are the recipient’s responsibility.

3. Shipping Zones & Delivery Time

• Delivery times begin after the order is dispatched (not from the date of order).

• Delays due to weather, natural disasters, courier interruptions, or customs hold-ups are out of our control.

4. Shipping Charges & Free Shipping

• Shipping charges are calculated at checkout based on weight, dimensions, and destination.

• For domestic orders above ₹[Insert threshold, e.g. ₹20,000], we offer free standard shipping (if applicable).

• Oversized or bulky items may incur additional “handling / freight surcharge” which will be communicated before dispatch.

• For international orders, the customer will bear all shipping, duties, customs, taxes, and handling fees.

5. Order Tracking & Shipment Confirmation

• Once your order ships, you will receive:
    • Shipment notification email
    • Courier name & tracking number
    • Estimated delivery date

• You can track your parcel on the courier’s website using the tracking number provided.

• If the tracking status does not update or there’s a delivery issue, contact us at info@indiavintagedecor.com +91 9636303123.

6. Delivery, Failed Deliveries & Returns to Sender

• The courier will attempt delivery at the address you provide. Please ensure address, local contact number, and PIN code are accurate.

• If courier cannot deliver (no one at address, wrong address, etc.), they may attempt redelivery or return the package to us.

• In case of “return to sender” due to address error or non‐availability, the customer must pay reshipping charges to resend the order.

• We are not responsible for delays or losses due to incorrect address details provided by the customer.

7. Damages, Loss & Claims

• Please inspect the package upon delivery. If you notice external damage or missing parts, note it on the courier’s proof of delivery or refuse the package.

• Within 48 hours of delivery, inform us with photos of the damage and packaging.

• We will guide you through the claims process with the courier or arrange replacement or refund, based on investigation.

8. Customs, Duties & Import Taxes (for International Orders)

• For international shipments, buyers are responsible for any import duties, taxes, or customs clearance fees imposed by their country.

• These fees are not included in our order price or shipping charges.

• Delays in customs clearance are beyond our control; we appreciate your cooperation.

9. Bulk & Oversized Shipments

• For large furniture or bulk orders, transit may involve semi-truck or freight services.

• The customer may need to coordinate local lifting, unloading, or last-mile delivery support.

• We will inform you of any special shipping requirements and costs before finalizing the order.

10. Changes to Shipping Policy

• We may update this Shipping Policy from time to time. Changes will be posted on this page.

• Continued use of the service after changes constitutes acceptance of the updated policy.